Privacy Policy
Last updated: October 2026
1.Introduction
Pasiflora AI LLC, a limited liability company organized under the laws of the State of Minnesota, United States ("Pasiflora AI," "we," "our," or "us"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. It applies to expert applicants, approved experts, enterprise client users, and visitors to our website.
2.Information We Collect
Information you provide directly: name, email address, phone number, professional credentials, degree and field of study, resume, LinkedIn profile, areas of expertise, country, and payment information. Information generated by your use of the platform: application status, quality scores, task history, and support correspondence. Information collected automatically: usage data, device and browser information, IP address, and cookies.
3.Interview Recordings and Voice Data
Applicants complete a structured interview in which we record your answers (audio, and video while your camera is on). We disclose this and obtain your explicit consent on-screen before any recording begins. The recording is transcribed and scored as described in section 4. We keep the recording for up to 90 days and use it for one purpose only: reviewing your application and referring you to projects that match your expertise. You can have it deleted at any time by emailing support@pasifloraai.com; we will confirm once it is gone. Retention limits are set out in section 9. The written transcript and the resulting score are kept longer, as part of your application record. We do not use your recordings to train AI models, we do not sell them, and we do not hand them to enterprise clients. If you would prefer not to be recorded at all, contact support@pasifloraai.com to ask about an alternative assessment format. Separately, approved experts may opt in to a spoken language verification: a short recorded conversation in a language you choose, in which each question is generated from your previous answer, used to assess your proficiency so we can staff projects that require that language. It is optional, has its own on-screen consent, and unlike the application interview it does assess how you use the language — from the transcript only, so it does not assess accent or pronunciation. Those recordings are handled differently from interview audio: they are kept, so a member of our team can listen where a decision needs a human ear, and are deleted whenever you ask (email support@pasifloraai.com) and when your account is erased. They are never used to train AI models and never shared with clients. The resulting proficiency level is shared with enterprise clients when you are matched to work requiring that language; the recording never is.
4.Automated Decision-Making
Your interview is transcribed and scored by an automated system against a domain rubric. That score can determine the outcome of your application without human involvement: a sufficiently strong score can approve your application automatically, and a clearly failing score can decline it automatically. Scores between those thresholds are held for review by our team. The system considers the substance of your spoken answers against the rubric, together with the credentials you supplied. You have the right to obtain human review of any automated decision, to express your point of view, and to contest the decision — email support@pasifloraai.com and a member of our team will re-review your application. Where we match experts to full-time roles, automated tools produce a ranking that a person reviews before any company sees anyone; the full notice, including how to request an alternative assessment, is at pasifloraai.com/automated-decisions.
5.The AI Support Assistant
Our support assistant is an automated system, not a person. When you send it a message, the text of that message and the conversation it belongs to are transmitted to our AI provider (Anthropic) to generate a reply. Please do not enter confidential, medical, financial, or other sensitive personal information into the assistant — use support@pasifloraai.com instead, where your message reaches our team directly. The assistant has no access to your account, application status, tasks, or payment records, and it cannot make or influence any decision about them; it answers general questions about how the platform works. Conversations are processed to provide the reply and are not used to train our provider's models. You are never required to use the assistant, and you can reach a human at support@pasifloraai.com at any time.
6.Service Providers We Share Data With
We do not sell your personal information. We use the following processors to operate the platform: OpenAI (transcription and scoring of interview audio), Anthropic (platform AI features), Supabase (database, authentication, and file storage), Vercel (application hosting, and cookieless page-view statistics that do not identify you), Google Analytics (website usage measurement, only with your consent), Google Workspace and Resend (transactional email), and Stripe (Stripe Connect for expert payouts, and Stripe Identity for identity verification). Before an expert can set up payouts or join certain paid projects, we may ask them to verify their identity through Stripe Identity: Stripe collects a photo of a government-issued ID and a live selfie and compares the face in the selfie with the ID photo using biometric data. This only happens after you give explicit consent on-screen. Stripe processes and retains that data as described in Stripe’s privacy policy (stripe.com/privacy); we receive the outcome (whether you were verified, whether the name matches your application, whether you are 18 or older, and the ID’s issuing country), not the images. You can ask us to have your verification data deleted at any time by emailing support@pasifloraai.com, and we ask Stripe to delete it when your account is erased. We also compare the phone number, LinkedIn profile, email address and IP address on new applications with existing ones to detect duplicate accounts; a match is recorded for our team to review and does not by itself affect your application. We also share limited profile information with enterprise clients when you are matched to their work, and with legal authorities where required by law. Each processor is engaged under terms that restrict use of your data to providing the service to us.
7.If the Business Changes Hands
If we are involved in a merger, acquisition, financing, reorganisation, or a sale of all or part of our business or assets, your personal information may be transferred to the other party and its advisers as part of that process, including during due diligence. We will require any recipient to keep your information under protections no less protective than this policy and to continue using it only for the purposes described here. If a transfer would mean your information is handled in a materially different way, we will tell you before that change takes effect, and where the law requires your consent we will ask for it. Insolvency is the one case we cannot control: there, your information may transfer as an asset under the supervision of a court or administrator. The rights described in “Your Rights” survive any transfer and can be exercised against us or the recipient.
8.International Data Transfers
We are based in the United States and our infrastructure is hosted in the United States. Our experts and applicants are located in more than 100 countries, so using our platform involves transferring your personal information to the United States, where data-protection law may differ from that of your country. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses for transfers from the EEA and the UK. For questions about the safeguards applying to your transfer, contact support@pasifloraai.com.
9.How Long We Keep Your Data
Interview recordings (audio and video): kept for up to 90 days and used only to review your application and refer you to suitable projects, then deleted automatically. To have yours deleted sooner, email support@pasifloraai.com. Application records, including transcripts and scores: for as long as your account is active, and up to 3 years after your last activity so that we can answer questions about a decision and meet legal and tax obligations. Payment and tax records: as required by law, typically 7 years. Website analytics: up to 14 months. A résumé you choose to put on file for full-time placement is kept until you remove it from your career profile or your account is erased, and is shown to a hiring company only after you have said you are interested in that company. Deleted account data is removed from active systems promptly and from backups on our standard backup rotation. When an account is deleted we keep a minimal record that the request was made and carried out (the email address, name and date), as proof that we honoured it.
10.Cookies and Analytics
We use cookies that are strictly necessary to run the site, including keeping you signed in — these cannot be switched off. We also use Google Analytics to understand how the site is used. Analytics cookies are only set if you accept them in the banner shown on your first visit, and you can change your choice at any time using the "Cookie settings" link in the site footer. If you withdraw consent, Google Analytics is switched off and its cookies are cleared straight away. Separately, our host Vercel counts page views without cookies and without identifying you. We do not use advertising or cross-site tracking cookies.
11.Data Security
We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, multi-factor authentication on administrative accounts, audit logging, and secure payment processing. However, no method of transmission over the internet is 100% secure.
12.Your Rights
Depending on where you live, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict processing; withdraw consent you have given, including consent to interview recording; obtain a portable copy of your data; and obtain human review of an automated decision. If you are in California, you additionally have the right to know what personal information we collect and to opt out of sale or sharing — we do not sell or share personal information as those terms are defined by the CCPA. We will not discriminate against you for exercising any of these rights. You can delete your account yourself from Settings in your dashboard: the account is locked straight away and permanently deleted 24 hours later, we email you a link to cancel within that window, and we email you a confirmation once it is done. Records we must keep by law, such as payments made to you, are kept but no longer linked to your name or email. If you have payments still being processed, or you cannot sign in, email us instead and we will handle the deletion for you. To exercise any of these rights, email support@pasifloraai.com. You also have the right to lodge a complaint with your local data-protection authority.
13.Children
Our platform is not directed to children. You must be at least 18 years old to create an account or apply, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact support@pasifloraai.com and we will delete it.
14.Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where the change materially affects how we use data you have already given us, notify you by email.
15.Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights above, please contact us at support@pasifloraai.com. We will respond within 30 days.