Know what your AI is telling your customers.
Your chatbot has conversations you will never read. We test it the way your customers use it, continuously, and flag the answers that cost you money, trust, or a dispute.
Launch day is the last time most bots get tested.
Teams test an assistant before it ships, then it meets real customers, real edge cases, and model updates nobody re-checks. What it says in writing is still your company speaking.
In 2024 a Canadian tribunal held Air Canada responsible for a bereavement-fare policy its website chatbot described incorrectly. The airline had to honor what the bot said.
Six ways customer-facing AI goes wrong.
Any domain, any vendor: support bots, sales assistants, in-app copilots, and voice agents.
The bot states a refund window, warranty, or eligibility rule your business never wrote.
Discounts, credits, delivery dates, or exceptions that nobody approved, made in writing.
Medical, legal, financial, or safety guidance your bot was never meant to give.
An upset, at-risk, or high-value customer who needed a human and got a canned answer.
Prompts that pull the bot off-script, leak its instructions, or get it to say something on the record.
A model update or prompt tweak that quietly changes answers that were fine last week.
Start with a free check. Keep it honest every night after.
We talk to your public assistant the way an ordinary customer would and compare its answers against your own published policies. You get a short findings report. No access or integration needed.
We walk through the findings, what your bot is allowed to say, and where the real risk sits for your business. Scope and pricing come out of this conversation.
With your written authorization, simulated customers run against your agent on a schedule, covering ordinary questions, edge cases, and adversarial misuse. Every answer is scored against your policies.
High-stakes findings go to credentialed specialists from the Pasiflora network for review. You get a scorecard, alerts when something breaks, and a dated record of what was tested.
Machine scale, human judgment.
Hundreds of simulated conversations per run, so you see the long tail of what your bot actually says.
Where an answer could hurt someone or cost money, a credentialed human makes the call, not another model.
We don’t build your bot or sell you one. We tell you what it does.
See what your bot said today.
Send us the page your assistant lives on. We'll check it like a customer would and send you what we find. Engagements are scoped to your volume and risk, so pricing comes after the check, not before.
Get a free bot check