Customer Success Specialist
$30–$55/hrCustomer SuccessAccount ManagementChurn PreventionOnboarding
About the Role
Customer success professionals are needed to train AI on customer onboarding, retention strategies, QBRs, and escalation handling.
Requirements
- •3+ years of customer success, account management, or SaaS support experience
- •Strong track record of retention, upsell, and customer health management
- •Familiarity with CS platforms (Gainsight, Totango, ChurnZero)
- •Excellent communication and problem-solving skills
- •Experience building QBRs and success plans
Responsibilities
- •Review AI customer success playbooks and QBR templates
- •Evaluate AI responses to at-risk customer scenarios
- •Create realistic customer escalation and churn scenarios
- •Train AI on renewal conversations and expansion strategies
Why Join?
- Fully remote — work from anywhere
- Flexible scheduling around your availability
- Competitive hourly compensation
- Work directly with leading AI companies
- Make a meaningful impact on the future of AI
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