Interest list
Customer Success Specialist
This is not an open job
We are not filling a seat here. This listing collects experts in this field so we can reach out when a client project needs them. Adding your name puts you on that list — it does not start a hiring process, and there is no vacancy behind it.
Rate set per project · Remote
Customer SuccessAccount ManagementChurn PreventionOnboarding
What this pays
Rates are set by the client project, not by us, and we do not know them until a contract is in place. Work is paid hourly or per task depending on the engagement. We would rather tell you that than publish a figure we cannot stand behind.
About the Role
Customer success professionals are needed to train AI on customer onboarding, retention strategies, QBRs, and escalation handling.
Requirements
- 3+ years of customer success, account management, or SaaS support experience
- Strong track record of retention, upsell, and customer health management
- Familiarity with CS platforms (Gainsight, Totango, ChurnZero)
- Excellent communication and problem-solving skills
- Experience building QBRs and success plans
Responsibilities
- Review AI customer success playbooks and QBR templates
- Evaluate AI responses to at-risk customer scenarios
- Create realistic customer escalation and churn scenarios
- Train AI on renewal conversations and expansion strategies